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If you are not entirely satisfied with your Bulova product you may return it to us within 21 days of the invoice date. We do not charge restocking fees, other than for commercial orders of five pieces or more, you only pay for the shipping and handling charges and the credit card merchant fee for returned items of 5% of the total retail price. Please note that if an item has been shipped to you free of charge, we will make a deduction for this shipping charge together with the credit card merchant fees of 5% of the total transaction price.
All of our items are shipped fully insured. Should a shipment appear to be visibly damaged upon arrival, you should refuse to accept it, then contact us via email at email@example.com to request a replacement.
All returned items require our Return Merchandise Authorization number. Get your Return Authorization at firstname.lastname@example.org. (Please note that you cannot return an item that has been engraved, embroidered or otherwise customized by us at your request nor do we accept returns on replacement watchbands or extra links and/or parts unless incorrectly supplied by us). Clearly write this number on your original invoice and the return shipping label. The package must be prepaid and insured for the full purchase price by a carrier that can be tracked such as UPS, FedEx or United States Postal Service registered mail. Please note that returns must be shipped within seven business days of the issuance of the Return Merchandise Authorization number. Allow up to 14 days to process a refund.
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Returned items must be new and unused. In addition, returned items must be accompanied by their original packaging, tags, warranty cards, documentation, and manuals.