Evaluate the Results

Evaluate the Results

It's important to analyze the success of the program both from the participants' and administrators' perspectives. Ask the administrators if they encountered any problems and what they thought worked particularly well. Explore all the intangible aspects of the program-all the little things that can really make the difference. In particular, get their input regarding the objectives of the program and any ideas for future service awards or changes to existing incentives. If possible, speak directly with recipients to learn how they felt about the program. If you think they would be more honest responding through an anonymous survey, make one available.

After getting everyone's input, review, on your own, the program's components:

  • budget,
  • objectives,
  • measurement system,
  • promotion,
  • awards,
  • administration

    It isn't uncommon to change elements of a recognition program from year to year in order to stay in touch with your workforce. Fine-tuning from time to time will help make the service award program an important part of your overall incentive system.