Evaluate the Results
It's important to analyze the success of the program both from the participants'
and administrators' perspectives. Ask the administrators if they encountered any
problems and what they thought worked particularly well. Explore all the
intangible aspects of the program-all the little things that can really make the
difference. In particular, get their input regarding the objectives of the
program and any ideas for future service awards or changes to existing
incentives. If possible, speak directly with recipients to learn how they felt
about the program. If you think they would be more honest responding through an
anonymous survey, make one available.
It isn't uncommon to change elements of a recognition program from year to year in order to stay in touch with your workforce. Fine-tuning from time to time will help make the service award program an important part of your overall incentive system.