Frequently Asked Questions
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Q. What is your return policy?
If you are not entirely satisfied with your Bulova product you may return it to us within 21 days of the date of the invoice. We do not charge restocking fees, you are only required to pay for the shipping and handling charges and the credit card merchant fees for returned items of 5% of the total retail price. In the case of items which have been shipped free of charge, we will charge you for the shipping. All our items are shipped fully insured and should a shipment appear to be visibly damaged on arrival you should refuse to accept it and contact us via email to sales@allamericanemployeeawards.com to request a replacement. All items to be returned will require our Return Merchandise Authorization number which should be requested through the above email address and must be clearly written on your original invoice and on the return-shipping label. Returned items must be new and unused and must be accompanied by their original packaging, tags, warranty cards, documentation, and manuals. When returning items, the package must be prepaid and insured for the full purchase price by a carrier that can be tracked such as UPS, FedEx or United States Postal Service registered mail. Please allow up to 14 days to process a refund.

Q. Is your ordering system secure? Is your site secure?
We use the industry standard Secure Socket Layer (SSL) data encryption process from the very moment you begin to place your order with AllAmericanClocks.com so that your information is fully secure and your purchase protected. When you look at our domain address on your Internet browser during this process you will see the http:// change to https:// evidencing this secure environment. It is not possible for any third party to un-encrypt this communication at this stage and so your information is perfectly safe.

To further protect you from credit card fraud we will not ship items to any address other than the primary card holder's address unless an alternative address has been pre-approved by the issuing bank This alternative address must be requested by the primary card holder prior to placing an order (see Q below. To where can I have my order shipped?)

If you have any further questions please contact us directly at sales@allamericanemployeeawards.com

Do your clocks carry a warranty?
Bulova clocks carry a one year limited warranty from the date of purchase. The warranty covers any and all parts of the clock that may need repair due to defects in materials or workmanship under normal use. The incidence of defects in new Bulova clocks is extremely low. Please note that damage caused by neglect or misuse is not covered under the Bulova warranty.

Q. What if the item I have selected is not available?
If an item is not available you will be notified within two business days via email and you will be able to choose to either cancel the order, make an alternative selection or wait until the item is available.

Q. Do I have to pay sales tax?
AllAmericanClocks.com is operated out of the State of Connecticut. All orders for Bulova clocks placed by residents of the State of Connecticut are subject to a Connecticut State Sales Tax of 6%. For purchases made by residents in all other states in America, AllAmericanClocks.com is not required to charge sales tax.

Q. When is my credit card charged?
We charge your credit card on the day that the item is shipped. In the unlikely event that an item is placed on back order, we will not charge your credit card until the day that the item ships. If an item is not available you will be notified within three business days via email and you will be able to choose to either cancel the order, make an alternative selection or wait until the item is available. Please note that from time to time we offer limited addition Bulova items. When these items are out of stock they cannot be reordered.

Q. How will I know my order has been received?
You will be sent an email confirming your order to the email address given to us at the time you place your order. If an item is not available you will be notified within two business days via email and you will be able to choose to either cancel the order, make an alternative selection or wait until the item is available.

Q. Do you ship internationally?
We are only able to ship our Bulova products to customers within the United States against credit cards issued by US domestic banks.

Q. To where can I have my order shipped?
Orders can be shipped to any address within the United States provided that we are given a physical street address. UPS will not deliver to PO Boxes.

For the protection of our customers, orders will only be shipped to the primary billing address of the credit card holder. If you wish to place an order for deliver to an address other than the primary billing address on your credit card you will need to notify the credit card issuing bank of this alternative address before placing your order with us. Simply call your credit card company using the toll free number on the back of your credit card and create an 'alternate shipping address'. This serves simply as a note on your account, stating that goods can be delivered to this alternative address, other than the primary card holder's address. All shipments over $500 must be signed for by the addressee.

Please note that customers will be charged a fee of $15 to reroute an order after it has been processed and delivered to our shippers. You must ensure that the address to which you are requesting delivery is an acceptable and workable arrangement for you, especially on orders over $500.

Q. What are your shipping charges?
We ship all our Bulova clocks with a guaranteed five days delivery to any address in the lower 48 states. Shipping is charged at the average basic UPS ground residential rate by weight plus a packaging and handling charge of $7.00 per order. All American Clocks does not profit from charging unfair shipping and handling costs.

Q. When will my order be shipped?
Once your credit is approved, usually in 'real time' while placing your order, the item will be shipped within two business days. If the item is not available you will be notified via email at that time and invited to either change your order, cancel the order, or wait until the item is in stock.

Q. Are your Bulova products new?
Yes, all our Bulova clocks come brand new from the manufacturer in the original packaging and are shipped directly to you.

Q. Are your Bulova products genuine articles?
Yes, all our Bulova clocks are the genuine Bulova article and shipped directly to you.

Q. Do you match prices?
No, we do not match prices as all our Bulova clocks are brand new, shipped directly to you and covered by Bulover's full warranty terms and conditions.